Booking Terms

These terms cover enquiries, quotes and accommodation bookings made under the names BookCuraçao.com and Latitude12. They are a working draft: they have not yet been reviewed by qualified Curaçao or EU legal counsel, and the sections marked as unresolved will be completed before they are declared final.

BookCuraçao.com and Latitude12 are trade names registered with the Chamber of Commerce Curaçao under number 163245. Both names are protected brand names. They are not separate companies.

The legal entity name, registered address and tax registration are not yet published, and the legal commercial role of that entity towards guests has not been settled. Nothing in these terms should be read as a statement that we act as agent, principal, reseller, package organiser or merchant of record.

Both names use the same Latitude12 booking and payment infrastructure. A booking started on either site is handled, priced and paid through that shared infrastructure. Guests are not sent to the property to book or to pay.

The physical accommodation — the room, the property, its facilities and the house rules — is delivered at the property you select. Property descriptions, photography and editorial content are our own and are provided for orientation; the rate conditions and house rules attached to your booking govern the stay itself. Who the guest’s legal contracting party is has not been settled in this draft, and nothing in this section decides it.

Searching and receiving a quote is not a reservation. Completing the booking steps creates and records a booking request or booking record, as applicable to that booking path. Where the supplier’s acceptance is required, final accommodation confirmation requires that acceptance; a stored record, a booking reference or a completed payment is not by itself supplier confirmation.

Guest-facing booking status and confirmation wording must be made supplier-aware before these terms are released for production. That item remains open in our launch blockers.

Prices and availability are retrieved live and are held for a limited period. If the quote expires, or if the supplier returns different conditions before the booking completes, we re-price rather than proceed on outdated terms, and you can decide again.

The total shown before you confirm is the amount we will charge, in the currency shown. Taxes and fees are included or itemised as the supplier reports them. Charges payable locally at the property (for example a tourist levy or a deposit, where the property applies one) are not part of that total. Your bank or card issuer may apply its own conversion or foreign-transaction charge.

Payment is handled by Stripe, through its hosted payment form. Payment timing depends on the booking path:

• For stays booked through the Juniper/Roibos distribution flow, the card is authorised first; the amount is captured only after the supplier accepts the reservation and returns its reference. If the supplier refuses, the authorisation is released and no charge is taken.
• Other booking paths can differ and may charge the card at the time of booking rather than after supplier acceptance.

There is therefore no single payment-timing rule for all stays, and a completed payment is not by itself proof that the property has confirmed the reservation.

You receive a booking reference and a confirmation message. Where the property’s own acceptance is a separate step, the reservation is finally confirmed once that acceptance has been received, and we tell you at that point. If something cannot be honoured, we contact you with the options.

Cancellation, amendment and no-show conditions are rate-specific: they are set by the rate you book, not by a general policy of ours. Where those conditions are returned with the live quote, they are shown with that rate. We do not invent a generic refund or cancellation right, and a rate that is non-refundable is identified as such by its own conditions. Requests to cancel or change are handled by us with the property; they are not made directly at the property. Any mandatory consumer rights you have under applicable law apply in addition to the rate conditions.

Final production release of these terms is blocked until the platform guarantees that the required cancellation conditions are available before a booking can be accepted, with a fail-closed rule that stops the booking when they are absent.

Accommodation provided on a specific date or within a specific period is a recognised exception to the statutory right of withdrawal for distance contracts, under Curaçao civil law and — where EU consumer law applies to your booking — under Article 16(l) of the Consumer Rights Directive 2011/83/EU. A general 14-day cooling-off right therefore does not apply to a dated accommodation booking. The rate conditions in section 10 remain the operative cancellation terms.

Provide accurate guest names, contact details, dates and party composition, including children’s ages where a property requires them. Make sure every traveller holds the travel documents, permits and insurance their trip needs. Check-in and identification requirements, and the property’s house rules, apply on arrival.

We work to keep descriptions, prices and availability accurate, but they come in part from suppliers and can change. Obvious errors, and offers that a supplier withdraws before a booking is completed, do not bind us. The websites may be unavailable for maintenance or technical reasons.

If performance is prevented or delayed by circumstances genuinely beyond reasonable control, we will communicate the position and available options. Rights, refunds and remedies remain determined by applicable law and the booked rate or contract terms. Nothing here excludes liability or mandatory rights where the law does not permit it.

Nothing in these terms excludes or restricts liability where the law prohibits doing so, including liability for death or personal injury caused by negligence, for fraud, and any mandatory liability under applicable consumer law. Beyond that, the precise allocation of responsibility depends on applicable law and on the confirmed legal commercial and contracting role behind these trade names, which is not yet settled. This draft therefore deliberately does not allocate all accommodation liability to the property, nor all platform liability to us.

Raise problems with us as soon as they arise — during the stay where possible, so we can act with the property while it can still be resolved. A published complaints escalation contact will be added before these terms are finalised.

These terms are intended to be governed by Curaçao law. If you are a consumer resident elsewhere, this does not deprive you of the protection of the mandatory consumer rules of your country of residence, and it does not remove any right you have to bring proceedings in the courts available to you under those rules. No exclusive forum is imposed.

What you book and pay for here is accommodation. Transfers, car hire, experiences, dining and similar extras are handled as separate requests and are not combined into one package price. If that ever changes, the applicable package or linked-travel rules will be assessed and disclosed first.

Version 2026-09-21-draft. The version in force at the time of your booking is the one that applies to it. See also our Privacy Statement and Cookies & Browser Storage notice.

Primary sources used for this draft:

• Landsverordening overeenkomsten langs elektronische weg (consolidated, P.B. 2024 no. 89), Gobierno di Kòrsou
• Burgerlijk Wetboek Curaçao, Boek 6 (current regulation)
• Consumer Rights Directive 2011/83/EU, Article 16(l) — accommodation on a specific date (where EU law applies)
• College bescherming persoonsgegevens Curaçao (Lbp supervisory authority)

We publish this openly rather than filling the gap with a guess: the operator legal entity, its registered address, its tax registration and its contracting role towards guests are not yet stated in these terms. Until they are, no statement here should be taken as identifying the contracting party for your booking.